Privacy Policy

Introduction

Provenance Hall is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Data Collection

We collect the following types of personal data:

• Contact Information: name, email address, phone number
• Usage Data: IP address, browser type, pages visited
• Communication Data: messages sent through contact forms
• Cookie Data: preferences and session information

2. How We Use Your Data

Your personal data is used for:

• Providing and delivering our services
• Responding to inquiries and arranging viewings
• Improving our website and services
• Complying with legal obligations
• Sending service-related communications

3. Data Protection

We implement security measures including:

• Encryption of data in transit and at rest
• Secure servers with access controls
• Regular security audits and monitoring
• Staff training on data protection
• Breach notification procedures within 72 hours

4. Your Rights

Under Singapore's Personal Data Protection Act, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Withdraw consent at any time
• Lodge a complaint with authorities

5. Data Retention

We retain your data for:

• Contact form submissions: 3 years
• Service records: 5 years
• Financial records: 7 years (legal requirement)
• Marketing data: until consent withdrawn

6. Third-Party Services

We may use services from:

• Google Analytics - Website traffic analysis
• Email service providers - Communication management
• Hosting services - Website infrastructure

7. Cookies

We use cookies to enhance your experience. For detailed information, please visit our Cookie Policy.